Order changes/Pauses

How to pause my subscription?
You can pause your subscription one month per year yourself on your account. Go to my account and then my orders. Under your subscription chart the...
Fri, 6 Mar, 2026 at 10:41 AM
How to change the taste of Pure Arctic Oil?
You can very easily change the taste of your oil when you log into your account. Firstly click on -my account and then -my orders. Navigate to t...
Fri, 6 Mar, 2026 at 10:42 AM
How to upgrade my subscription? (DACH/IT only)
You can upgrade your subscription yourself with another oil product once your first subscription is completed.  Firstly you need to search for the produ...
Fri, 6 Mar, 2026 at 10:42 AM
How to order extra measuring cups? (additional items)
If you need any extra measuring cups/spoons for the oil or other products, you can add them yourself to your next delivery.  Firstly you need to be logg...
Fri, 6 Mar, 2026 at 10:43 AM
How do value packs work?
Value pack is a combination of at least two products that you can order in the monthly subscription. Value packs give you an extra discount per product and ...
Fri, 6 Mar, 2026 at 10:43 AM
How to change my auto-order? visible to all but DACH/IT
If you wish to remove added single products from your monthly subscription you can do that easily by going to the -my orders section. Click on -my accou...
Fri, 6 Mar, 2026 at 10:43 AM
How to change my auto-order? Visible to DACH/IT
If you wish to remove added single products from your monthly subscription you can do that easily by going to the -my orders section. Click on -my accou...
Fri, 6 Mar, 2026 at 10:43 AM
How to order a subscription without a test?
To order a subscription without a test just go to -menu on the top left corner and click on -our products. Then choose a subscription you would like t...
Fri, 6 Mar, 2026 at 10:43 AM
How to cancel my subscription? all markets but DACH/IT
If you wish to cancel your subscription you need to contact our Support Team.  You can call us from Monday to Friday between 9 am to 2 pm. You can find ...
Fri, 6 Mar, 2026 at 10:43 AM
My auto-order is frozen? What to do?
If your monthly order has been processed but hasn’t been paid yet, your autoorder stays frozen. You can find it in the section -my account - my orders. Take...
Fri, 6 Mar, 2026 at 10:43 AM