Helpdesk

Eqology 1

• Does Eqology belong to the Direct Marketing Association?

Getting started 3

• What types of products does Eqology carry?
• How do I place an order online?
• Do I have to register with Eqology.com to place an order?

My account 3

• I forgot my username or my password
• How can I update my profile?
• How can I change my delivery address?

Terms & Delivery Options 10

• Delivery Options in each EQ country
• What is DPD Predict?
• How do I change my auto order?
• What are the delivery options?
• What are your rates?

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Order Types 7

• What are the order options/types available?
• What are the advantages of choosing an auto order?
• What is an additional order?
• What is an extra order?
• Why choose a subscription with a fixed period?

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SEPA Direct Debit - Payment method 4

• What does SEPA stand for?
• What is SEPA Direct Debit?
• How can I easily scan and send my SEPA Mandate?
• What is the Mandat Reference?

General Product Information 12

• What is Good Manufacturing Practice (GMP)?
• How do we make our products?
• New requirements for documentation
• Are any of your ingredients on (WADA) “prohibited list”?
• Are your products tested on animals?

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EQ Pure Arctic Oil 32

• Should women use EQ Pure Arctic Oil while pregnant or breastfeeding?
• What is wrong with taking rancid oil or capsules? Shouldn’t an omega-3 fish oil taste like fish?
• What is the difference between EPA and DHA?
• What is the difference between fish oil and cod liver oil?
• Does it really make that much difference which omega-3 product you choose?

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EQ Omega-3 Test Kit 12

• Where can I see the results of my test?
• How does the blood test work?
• Is it necessary to fast before taking the test?
• In the accompanying leaflet it says the blood sample must be sent in the same day or the next at the latest. I live far away, is there a risk that this can affect the analysis?
• Can the analysis be affected if I am a vegetarian, pregnant, breast-feeding, dieting, have diabetes or an illness/cancer – and can the use of EQ Pure Arctic Oil help if you already have cancer, weak immune system and have inflammation react

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EQ Shake 15

• What is EQ Shake?
• Does EQ Shake contain artificial additives?
• What can EQ Shake be blended with?
• Will EQ Shake help restrict cravings for snacks?
• Can lactose intolerants use EQ Shake?

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EQ Anti Age Collagen 6

• Why is not EQ Anti Age Collagen Premium produced as capsules?
• From which fish is the fish collagen in EQ Anti Age Collagen Premium extracted?
• Does EQ Anti Age Collagen Premium contain DHA?
• Does EQ Anti Age Collagen Premium contain iodine?
• Is it safe to consume EQ Anti Age Collagen Premium when pregnant and breast feeding?

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